Delivery Policy

1. Delivery area

Vibe currently delivers physical merchandise to UK addresses only.

Orders with delivery addresses outside the United Kingdom are not currently accepted unless Vibe expressly agrees otherwise before the order is placed.

2. Print-on-demand fulfilment

Some Vibe Shop merchandise is produced to order by a specialist print and fulfilment partner.

As a result, an order may require a production period before it is dispatched.

Our fulfilment arrangements do not reduce your statutory consumer rights.

3. Typical production times

Current typical production times before dispatch are:

• Standard apparel: approximately 5 working days.
• Mugs and posters: approximately 3 working days.
• Bulk orders: approximately 10 working days.

These are processing estimates rather than guaranteed delivery dates. Working days normally exclude weekends and UK public holidays.

4. Delivery time is additional

Delivery time begins after manufacture or processing has been completed and the parcel has been dispatched.

Typical UK carrier estimates may include:

• Royal Mail 24: approximately 1–3 working days after dispatch.
• Royal Mail 48: approximately 2–5 working days after dispatch.
• Courier: commonly next working day after dispatch where that service is available.

Carrier services and estimates can change. A service name containing “24” or “next day” does not create a guaranteed delivery date unless Vibe expressly confirms that a guaranteed service has been purchased.

5. Delivery deadline

Unless we agree a different delivery period with you, we will deliver goods within the period required by UK consumer law.

If an agreed delivery date is essential and the goods are not delivered as required, you may have additional statutory rights.

6. Out-of-stock items

Occasionally a product or component may become unavailable after an order is placed.

Where this creates a significant delay, we will contact you and explain the available options. Depending on the circumstances, these may include waiting for stock, choosing an available alternative where you agree, removing the unavailable item or cancelling the affected item for a refund.

We will not substitute a materially different product without your agreement.

7. Dispatch notifications and tracking

Where available, a dispatch notification will be sent when an order has been dispatched.

Tracking information will be supplied where the selected carrier service provides tracking. Some postal services provide only limited tracking information.

8. Delivery addresses

You are responsible for checking the delivery address supplied at checkout.

If you notice an error, contact us as soon as possible at contact@vibelistings.co.uk.

We cannot guarantee that an address can be changed once fulfilment has begun.

9. Failed delivery and returned parcels

If a parcel is returned because the delivery address supplied was incorrect, incomplete or could not be accessed, we will contact you where possible.

Additional delivery charges may be payable before a parcel is sent again where the failed delivery was caused by incorrect information supplied by the customer.

This does not apply where the delivery failure was caused by Vibe, its fulfilment provider or carrier.

10. Missing parcels

If your order appears to be missing, contact contact@vibelistings.co.uk with your order number and delivery details.

We may ask the carrier to investigate. Any carrier investigation period does not remove your statutory rights against Vibe where Demon Cat Media Limited is the seller.

11. Damaged parcels or goods

Please tell us as soon as reasonably possible if goods arrive damaged.

Photographs of the parcel and item can help us investigate and arrange an appropriate solution. Your statutory rights are not dependent on your ability to provide a photograph where another form of evidence is sufficient.

12. Risk in goods

Responsibility for the goods passes to you when they are delivered into your physical possession or to a person you have identified to take possession of them, subject to applicable consumer law.

13. Returns

Information about returns, change-of-mind cancellations and faulty goods is set out in our Returns, Refunds & Cancellations Policy.

14. Contact